| A complex, sophisticated product that tries to be all
things to all people sounds good in theory, but in practice it is difficult to
use. People often buy these products because they appear to out-do the competition.
However, once the customer starts utilizing the equipment, he or she discovers that the
learning curve is too steep to use the product on a regular basis, and the system ends up
on the shelf where it collects dust. Our knowledge of this phenomenon stems from 17 years
of experience in the instrumentation market. In addition to building products that
provide accurate data, R.C. Electronics builds products that are Test Friendly
(specifically, the DATAMAX II Instrumentation
Recorder and the Dynamics 3000 and 4000
Signal Conditioning Amplifiers). Although we have been using the term for almost three
years and the development concept for over four years, a survey conducted by PEIN
(Personal Engineering and Instrumentation News) in September 1998 stated the most
important factors used in choosing one instrument over another; it was not surprising to
us that their top three factors are the three major components of Test Friendliness. These
are, in order of priority: ease of use, reliability, and compatibility with operating
systems. Ease of Use
R.C. Electronics adheres to what PEINs survey declared the most important factor:
we keep our products simple and easy to use. Ease of use is the first facet of Test
Friendliness. Although the internal technology is very advanced, as with DATAMAX II and the Dynamics 3000 & 4000, the operation is such that anyone
from engineers to technicians can use the equipment without studying a manual for
hours. This simplicity makes our instruments general purpose tools that can be used
in multiple applications.
Reliability
The second facet of Test Friendliness is reliability. An easy to use product is
pointless if it cannot be trusted to perform as it should. Thus, we use quality
parts and good mechanical fixtures to make sure that our products can operate reliably
under a wide variety of environmental conditions. This translates to years of
maintenance-free operation, thereby keeping R.C. Electronics products from collecting the
dust that we mentioned earlier.
Compatibility
It makes sense that an easy to use, reliable instrument would also be compatible with
standard operating systems. This can be seen in D ATAMAX II which uses a standard Windows NT operating system. This gives
users the ability to translate our data files to different file formats and simplify the
data download and analysis process. A reliable instrument that is easy to use will
end up on the shelf if it frustrates the user whenever he tries to analyze the data in a
different setting. Unlike products that utilize proprietary systems, an investment with
one of our products allows the user to expand his productivity.
Accuracy
The fact that we build our products to be easy to use, reliable, and compatible does
not mean that we place less emphasis on accuracy. On the contrary, although accuracy
only ranked seventh on PEINs survey list, it ranks number one on ours. What
good are ease of use, reliability, and compatibility if the instrument is not
accurate? At R.C. Electronics, we go to great lengths to ensure that the signal being
conditioned or the data being recorded is extremely accurate. This can be seen in D ATAMAX II through the use of programmable gain amplifiers,
brickwall anti-aliasing filters, and simultaneous sampling which ensure recording accuracy
during high frequency recording. Our Dynamics amplifiers have a calibration reference
built in to ensure that their output is accurate. Thus, at R.C. Electronics we combine
accuracy with Test Friendliness so users can collect valid data while operating
efficiently with low maintenance and support costs. |